IPM Stage 2
Creating the Stability Foundation
IPM is built on a foundation of stability. Without stability
in day-to-day operations, improvement efforts can be
unsustainable, ineffective or futile. Process management
systems that deliver stability and predictability in
day-to-day operations enable you to claim the rewards
of intelligent, integrated improvement efforts.
Improvement requires time and attention. In an environment
of unpredictability, improvement is unable to weather
the storm of crisis and firefighting. Improvement efforts
are shoved on the back burner because of the latest
crisis requiring attention. In the absence of well-designed
systems for day-to-day process management, ad hoc process
management replaces this foundation of stability, with
issues and problems being addressed as they arise. Planning
suffers, people suffer, customers and shareholders suffer.
Improvement is scarcely detectable let alone sustainable.
The stability foundation is built on three essential pillars, making the workplace work for you and ensuring that work progresses smoothly and predictably, without interruption.
Binding them together is the way in which people
are engaged in day-to-day process management decisions
and actions. Well designed process management
systems make it possible for people to "take control
of their day to day work," use their full thinking
ability and direct that ability toward meeting the